Incident History

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  1. Aug 20, 2026

    1. Resolved - AI Journeys & AI Agent

      AI Journeys and the AI Agent are back to normal after successfully implementing a fix. We will continue monitoring the situation to ensure the problem is fully resolved. If you continue to experience issues, please inform our team via support@trengo.com, so we can investigate further.

    2. Degraded performance - AI Journeys & AI Agent

      We are experiencing intermittent issues in the communication between AI Journeys and the AI Agent, and are actively investigating. Some Journeys may run slowly or fail to complete. Other parts of the platform are unaffected. We will post an update as soon as we know more.

  2. Aug 06, 2026

    1. inbox - app.trengo.com has recovered.

    2. inbox - app.trengo.com is currently unavailable.

  3. Jul 24, 2026

    1. Increased delays in Email processing

      We are experiencing technical issues and are actively investigating. This is excluding forwarding email channels